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Smith.ai or Workie, when the calls are covered and the follow-up is not
Smith.ai answers the phone and can hand a hard call to a person; Workie does the written work behind the call.
Where the two differ
Where they win, they get the tick.
| Smith.ai |  Workie | |
|---|---|---|
| Answers the phone, and hands a hard call to a person | Yes | Nono phone line and nobody to transfer to |
| Free to run at low volume | Yes | Noyou pay first, with 14 days to ask for your money back |
| Raises the invoice and chases the payment | Noits AI page does not say | Yes |
| Answers the Google review and posts to Instagram | Noits AI page does not say | Yes |
| Nothing reaches a customer until you tap approve | Nothe caller is answered live, as they speak | Yes |
| Priced by the phone call | Yes | Nopriced per action that goes out, whichever app it went out through |
| A money-back guarantee on the thing you are buying | Noits 30-day guarantee sits with the human-staffed plans; the AI page claims none | Yes |
What Smith.ai costs
Free
$0 a month
25 real calls a month, then $3.00 a call; 24/7 answering, recording, transcription and summaries, lead qualification and routing, AI scheduling, Clio and Zapier integrations
Pro
$150, $270 or $500 a month
75 real calls at $2.00 each, 150 at $1.80, or 300 at $1.67; extra calls at $2.50, $2.30 or $2.17; dedicated onboarding, live phone, email and chat support, custom SMS branding
Enterprise
$500 or $800 a month
300 real calls at $1.67 each, or 500 at $1.60; full-service setup, custom AI prompting, unlimited custom integrations, multi-location, a dedicated success manager
Read from https://smith.ai/pricing/ai-receptionist, checked 12 September 2026
Every figure here comes from the page linked beside it, read on 12 September 2026. Where that page carries no figure a reader can check, this one leaves it out.
Where Smith.ai wins
- Smith.ai answers 25 real calls a month at no charge, and its page calls that the product rather than a trial.
- A call the AI cannot handle transfers to a live North America-based receptionist, which software alone cannot do.
- Its rate per call falls as the volume rises, from $2.00 on the $150 plan to $1.60 on the $800 one.
Where Workie wins
- The five desks work the whole job behind a call: the reply, the booking, the quote, the invoice, the review answer.
- Nothing sends until you tap approve, so the words a customer reads are words you read first.
- You are billed for what goes out rather than per phone call, so a job that takes six emails costs six actions.
- One price covers it: 300 actions a month with no overage, so a busy week cannot produce a bill you did not agree to.
Questions owners ask
That depends on volume, and the two meter different things. Smith.ai bills a phone call; Workie bills an action that reached a customer. Workie is $44.60 a month with 300 of those included, and less by the quarter or the year.
Not here. Smith.ai transfers a complex call to a live receptionist, and that is the reason to pick it when the phone is the business.
The AI Receptionist page at smith.ai, read on 12 September 2026 and linked beside the figures. Its 30-day money-back guarantee belongs to the human-staffed plans on the same site, which is why no guarantee is claimed for the AI ones here.
